The agency says traffic patterns at storefronts vary throughout the week, especially following major holidays. He wants to work as a truck driver.įrauenfeld said he began applying for SNAP benefits last August, but when DCF introduced a new online portal to process applications in late 2023, DCF told him he’d have to start the process over.ĭCF says it provides multiple methods to reduce the customer line as quickly as possible, including lobby staff available to answer customers’ questions while they’re in line.

He says CareerSource Central Florida told him getting those benefits was his only way to qualify for financial assistance and training to get his commercial driver’s license. “All they do is go through a loop of the automated system that ends up saying, ‘We are busy helping other callers, please call again later,’ over and over and over,” he said.įrauenfeld said getting back in a long line in front of the Family Resource Center was his only option to get signed up for the SNAP benefits. And he said he got nowhere over the phone. Justin Frauenfeld said after he wasn’t able to finish his application online, he spent a day in line at the center, but still wasn’t able to get an in-person interview. Some applicants said they didn’t have any success completing their applications online or on the phone. They say DCF receives more than 90% of applications through an enhanced online application portal that was launched in early December.DCF officials says the department provides multiple application methods to reduce the customer line as quickly as possible.Dozens of people were lined up outside DCF’s Family Resource Center in Pine Hills Friday to apply for SNAP benefits, as well as other services.

People applying for food assistance and other services like Medicaid are running into long lines outside a Florida Department of Children and Families office in Orange County.

Food stamp application fl